December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Elon Musk talked about laying off 75% of employees; he may have just gotten his wish

November 19, 2022

When Peter Clowes last updated his LinkedIn profile, he listed his role as “Layoff Survivor” at Twitter. Yet Clowes, a senior software engineer who joined the company in the spring of 2020, is now gone, too. He quit yesterday, dispassionately explaining last night on Twitter that he decided to leave not because to hobble Twitter […]

Elon Musk talked about laying off 75% of employees; he may have just gotten his wish by Connie Loizos originally published on TechCrunch

Google introduces Workspaces Spaces Chats conversations summaries

November 18, 2022

Having trouble keeping up with the conversations in your Chats in your Workspace Spaces? Google feels your pain, and is “excited to introduce conversation summaries in Google Chat for messages in Spaces.” Now your conversations in Spaces Chats will be summarized right in your Premium Workspace. The issue is, of course, that while Chats in […]

Google introduces Workspaces Spaces Chats conversations summaries by Devin Coldewey originally published on TechCrunch

Elizabeth Holmes sentenced to 11 years in prison for Theranos fraud

November 18, 2022

Ten months after she was found guilty of fraud, the former youngest self-made female billionaire Elizabeth Holmes was sentenced to 11.25 years in prison, plus three years of supervised release. At her trial, she was found guilty on four of 11 counts related to defrauding investors, but she was not found guilty of defrauding patients. […]

Elizabeth Holmes sentenced to 11 years in prison for Theranos fraud by Amanda Silberling originally published on TechCrunch

Booz Allen says former staffer downloaded employees’ personal data

November 18, 2022

U.S. government contractor Booz Allen Hamilton has disclosed that a former staffer downloaded potentially tens of thousands of employees’ personal information from the company’s internal network. The government and defense contractor said that one of its staffers, while still employed by the company, downloaded a report containing the personal information of “active employees as of March […]

Booz Allen says former staffer downloaded employees’ personal data by Zack Whittaker originally published on TechCrunch

Should We Start Treating Robots Like People?

November 18, 2022
Robots are getting smarter, faster and more human-like every day: they can recognize faces, understand our emotions, drive cars and even operate on patients. So why aren’t we treating them like us?

VinFast’s bid to attract US buyers includes 4 all-electric SUVs and maybe a sports car

November 18, 2022

VinFast showcased four battery-electric SUVs at the LA Auto Show this week, and even hinted at a sports car, as the Vietnam-based automaker pushes ahead with its plan to break into the U.S. market. The four EVs, which ranged in size from small five-passenger crossovers to large seven-passenger SUVs, is part of the company’s effort […]

VinFast’s bid to attract US buyers includes 4 all-electric SUVs and maybe a sports car by Abigail Bassett originally published on TechCrunch