December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How Rad Power Bikes stacks up for a Boomer and a Millennial

November 12, 2022

Rad Power Bikes, the U.S.-based e-bike manufacturer, has made its mark as a direct-to-consumer business selling fat tire bikes that helped shape the COVID e-bike boom. In 2021, the company raised two massive rounds – $150 million in February 2021 and another $154 million just eight months later – that brought its total funding above […]

How Rad Power Bikes stacks up for a Boomer and a Millennial by Rebecca Bellan originally published on TechCrunch

Crypto VC David Pakman on FTX: an “entirely avoidable tragedy”

November 12, 2022

If you want to better understand exactly how big a deal it is that the cryptocurrency exchange FTX just imploded, you could do worse than talk with David Pakman, an entrepreneur turned venture capitalist. After logging 14 years with the investment firm Venrock, Pakman — who led Venrock’s investment in the digital collectibles company Dapper […]

Crypto VC David Pakman on FTX: an “entirely avoidable tragedy” by Connie Loizos originally published on TechCrunch

Engage with Aerospace Corp, Mynaric and Otter at TC Sessions: Space

November 11, 2022

We’re getting ready to launch our third TC Sessions: Space conference on December 6 in Los Angeles, and we still feel the thrill associated with space technology and the intrepid early-stage startup founders and researchers who dare to explore the possibilities beyond the boundaries of our home planet — and beyond what we thought possible. […]

Engage with Aerospace Corp, Mynaric and Otter at TC Sessions: Space by Lauren Simonds originally published on TechCrunch

Amazon eyes devices group as it undertakes broad cost cutting

November 11, 2022

The Echo business has always looked like Amazon playing the long game from the outside. Above all, the company’s home consumer hardware is a convenient vessel for getting Alexa into millions of homes. But when a corporation is doing some serious belt tightening amid broader economic headwinds, no divisions are safe from cost cutting — […]

Amazon eyes devices group as it undertakes broad cost cutting by Brian Heater originally published on TechCrunch

Crypto’s white knight was a black hat all along and other TC news

November 11, 2022

This week, I talk with Dom-Madori Davis about the coalition of VCs that are standing for reproductive rights. And Jacquelyn Melinek comes on to break down the FTX/Binance saga that’s unfolded over the past week (and that continues to develop). And as always, we break down the biggest stories in tech. Articles from the episode: […]

Crypto’s white knight was a black hat all along and other TC news by Darrell Etherington originally published on TechCrunch