Your AI-Powered Customer Service Is Putting Brand Trust on the Line. Here’s How to Optimize It.
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
The Download: investigating deaths at the US border’s “virtual wall”
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The US spent billions on border surveillance. Why can’t it catch people before they die? When José Morales Bernal crossed the border into the US in April 2024, the day before…
6 Ways AI Is Redefining Product Development — and Helping Startups Build, Compete and Scale Like Never Before
The role of AI in product development — from accelerator to strategic differentiator.
SpaceX IPO: Everything you need to know
TechCrunch has followed SpaceX’s start, struggles, and successes from the early days. And we’re here for what happens next too. This package of SpaceX IPO coverage includes who stands to win (and maybe some who won’t), pre-IPO deals, and what’s tucked inside its S-1 registration document.
The Real Winner of the NBA Finals? A Sneaker Brand You’d Never Expect.
OG Anunoby’s game-winning play in Game 4 was made in Skechers — a brand that launched its first technical basketball shoe three years ago.
Your Anonymous Data Isn’t as Anonymous as You Think — And Your Business May Be More Exposed Than You Realize
Anonymized data doesn’t always protect privacy. Entrepreneurs must understand the risks of re-identification.
Want to Buy an AI Business? Here’s How to Cut Through the Hype and Evaluate What You’re Actually Getting.
Here’s why smart entrepreneurs evaluate the business before the AI.
Most Websites Make Visitors Work Too Hard. Here’s How Better UX Fixes That — and Wins You More Customers
A stronger website experience does more than improve usability. It gives visitors the clarity, confidence and direction they need to take the next step.
Your AI-Powered Customer Service Is Putting Brand Trust on the Line. Here’s How to Optimize It.
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
6 Ways AI Is Redefining Product Development — and Helping Startups Build, Compete and Scale Like Never Before
The role of AI in product development — from accelerator to strategic differentiator.
A Price War Is Brewing Between OpenAI and Anthropic — And It Could Make AI a Lot Cheaper for Your Business
OpenAI is weighing drastic cuts to what it charges for AI tokens. It expects Anthropic to do the same.