Your AI-Powered Customer Service Is Quietly Destroying Brand Trust. Here’s What Needs to Change.
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
The Download: investigating deaths at the US border’s “virtual wall”
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The US spent billions on border surveillance. Why can’t it catch people before they die? When José Morales Bernal crossed the border into the US in April 2024, the day before…
When 3 Income Streams Become Too Complex to Handle Alone (And Cost You Thousands in Taxes and Missed Savings)
As more people juggle multiple income streams to stay afloat or build wealth, the complexity quietly increases — often creating tax blind spots, compliance risks and missed savings that only become visible when it’s too late.
Your Brand Isn’t Your Visual Identity — It’s the Experience Your Customers Remember. Here’s Where Most Companies Fall Short.
Visual consistency can create recognition, but customer experience determines whether people believe what the brand is saying.
The Employee ‘Benefit’ Entrepreneurs Are Overlooking — And It’s Costing Them Money
Divorce is a predictable disruption to productivity and retention, and prenups offer a practical way for employers to strengthen financial stability and employee focus.
Alphabet plans to raise $80 billion to pay for AI buildout
The Google parent company plans to raise the funds by selling stock.
How Executives Can Take Control of Their Leadership Brand Before the Market Defines It for Them
Executives are already being interpreted by investors, employees and the market whether they participate in that narrative or not—making intentional leadership branding a critical lever for influence, trust and long-term business impact.
Defense tech darling Mach Industries hits $1.8B valuation, a 4x jump in a year
In a wild ride for 22-year-old founder and CEO Ethan Thornton, Mach Industries has raised another $300 million. It already has five autonomous vehicles in development and completed a major acquisition.
Nvidia chases $200B CPU market with AI agent PCs from Microsoft, Dell, and HP
If Nvidia has cracked a way to bring AI agents easily, safely and usefully to the masses, it could — and should — be big.
Your Brand Isn’t Your Visual Identity — It’s the Experience Your Customers Remember. Here’s Where Most Companies Fall Short.
Visual consistency can create recognition, but customer experience determines whether people believe what the brand is saying.
Florida sues OpenAI, Sam Altman, in first-of-its-kind lawsuit over violent incidents
The lawsuit partially revolves around a shooting at Florida State University last year, and ChatGPT’s alleged role in the incident.