From a Stuffed Giraffe to $3.7 Trillion Lost — Here are 5 Steps to Better Customer Service
A stuffed giraffe’s Ritz-Carlton adventure shows that true client loyalty comes from culture-driven service, not one-off gestures.
MIT Technology Review’s most popular stories of 2025
It’s been a busy and productive year here at MIT Technology Review. We published magazine issues on power, creativity, innovation, bodies, relationships, and security. We hosted 14 exclusive virtual conversations with our editors and outside experts in our subscriber-only series, Roundtables, and held two events on MIT’s campus. And we published hundreds of articles online,…
Bed Bath & Beyond Is Making a Brick-and-Mortar Comeback — But Not in One Big State, According to Its Executive Chairman
Beyond’s Executive Chairman, Marcus Lemonis, issued a statement on Wednesday that takes a stand against the state of California.
Pixel 10, new Gemini features, the Pixel Watch, and everything else announced at the Made by Google 2025 event
Dive into what we can expect from the Made by Google 2025 event, where the tech giant will debut its Pixel 10 lineup.
Google launches the Pixel 10 series, base model now has three-cameras
Google is improving the base Pixel offering by introducing a three rear camera system to the Pixel 10.
Lifetime Email Hosting: A Strategic Investment for Your Business
For just $29.99 (reg. $49), you can lock in secure, professional, lifetime Tier 1 Business Email Hosting.
I’ve Scaled Premium Brands Before — Here’s How to Grow Without Compromising Quality
Scaling challenges lie in balancing the delivery of personalized, high-touch service with the demands of expanding operational capabilities across a growing business.
Nearly 95% of Companies Saw Zero Return on In-House AI Investments, According to a New MIT Study: ‘Little to No Measurable Impact’
The companies that are succeeding with in-house AI, however, have seen revenue jump from zero to $20 million in a year.
Meta to add 100 MW of solar power from U.S. gear
The social media company is adding another tranche of solar to power a new AI data center in South Carolina.
The White House is on TikTok now, which is technically banned in the U.S.
The White House joined TikTok, despite ongoing legal battles surrounding the use of the Chinese-owned app.