A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
What happens when a Silicon Valley entrepreneur, a synthetic biology expert, and a world-renowned cancer researcher team up? They create Earli—a startup rewriting the rules of cancer detection and treatment.
Business applications powered by AI are revolutionizing customer experiences, accelerating the speed of business, and driving employee productivity. In fact, according to research firm Frost & Sullivan’s 2024 Global State of AI report, 89% of organizations believe AI and machine learning will help them grow revenue, boost operational efficiency, and improve customer experience. Take for…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Digital twins of human organs are here. They’re set to transform medical treatment. Steven Niederer, a biomedical engineer at the Alan Turing Institute and Imperial College London, has a cardboard box filled with…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. The vibes in the climate world this year have largely been … less than great. Global greenhouse-gas emissions hit a new high, reaching 37.4 billion metric tons in 2024. This year is…