December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Microsoft intros a Copilot for teams

May 21, 2024

Microsoft wants to make its brand of generative AI more useful for teams — specifically teams across corporations and large enterprise organizations. This morning at its annual Build dev conference, Microsoft announced Team Copilot, the latest expansion of its Copilot family of generative AI tech. Unlike Microsoft’s previous Copilot-branded products, Team Copilot isn’t so much […]

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Microsoft upgrades its AI app-building platforms

May 21, 2024

Microsoft’s big focus at this year’s Build conference is generative AI. And to that end, the tech giant announced a series of updates to its platforms for building generative AI-powered apps and experiences: Azure AI Studio and Copilot Studio. First, a quick refresher on Azure AI Studio and Copilot Studio. Azure AI Studio is a […]

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UK data protection watchdog ends privacy probe of Snap’s GenAI chatbot, but warns industry

May 21, 2024

The UK’s data protection watchdog has closed an almost year-long investigation of Snap’s AI chatbot, My AI — saying it’s satisfied the social media firm has addressed concerns about risks to children’s privacy. At the same time, the Information Commissioner’s Office (ICO) issued a general warning to industry to be proactive about assessing risks to […]

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Spotify’s ‘Listening Party’ feature falls short of expectations

May 21, 2024

It’s been three years since Spotify acquired live audio startup Betty Labs, and yet the music streaming service isn’t leveraging the technology to its fullest potential—at least not in our opinion.  Betty Labs-owned Locker Room launched in 2020 as a sports-focused social audio app where sports fans could engage in live conversations, create watch parties, […]

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Alchemist’s latest batch puts AI to work as accelerator expands to Tokyo, Doha

May 21, 2024

Alchemist Accelerator has a new pile of AI-forward companies demoing their wares today, if you care to watch, and the program itself is making some international moves into Tokyo and Doha. Read on for our picks of the batch. Chatting with Alchemist CEO and founder Ravi Belani ahead of demo day (today at 10:30 Pacific) […]

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Five Coaching Techniques to Level Up Your Leadership Style

May 21, 2024
There’s no one-size-fits-all approach to leading your company and developing your employees into effective leaders. However, if you’re looking for a place to start, harnessing these coaching principles and techniques in your communication and mentorship can help you achieve those goals.