For decades, enterprises reacted to shifting business pressures with stopgap technology solutions. To rein in rising infrastructure costs, they adopted cloud services that could scale on demand. When customers shifted their lives onto smartphones, companies rolled out mobile apps to keep pace. And when businesses began needing real-time visibility into factories and stockrooms, they layered…
From senior care to plumbing to schools, localized video storytelling shortens the ramp-up time to revenue and gives franchisees confidence from day one.
Automation has become a defining force in the customer experience. Between the chatbots that answer our questions and the recommendation systems that shape our choices, AI-driven tools are now embedded in nearly every interaction. But the latest wave of so-called “agentic AI”—systems that can plan, act, and adapt toward a defined goal—promises to push automation…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The looming crackdown on AI companionship As long as there has been AI, there have been people sounding alarms about what it might do to us: rogue superintelligence, mass unemployment, or environmental ruin.…