A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI can now create a replica of your personality Imagine sitting down with an AI model for a spoken two-hour interview. A friendly voice guides you through a conversation that ranges from your…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. “Well, what about China?” This is a comment I get all the time on the topic of climate change, both in conversations and on whatever social media site is currently en vogue.…
MIT Technology Review’s How To series helps you get things done. Since the start of the generative AI boom, artists have been worried about losing their livelihoods to AI tools. There have been plenty of examples of companies’ replacing human labor with computer programs. Most recently, Coca-Cola sparked controversy by creating a new Christmas ad…
Imagine sitting down with an AI model for a spoken two-hour interview. A friendly voice guides you through a conversation that ranges from your childhood, your formative memories, and your career to your thoughts on immigration policy. Not long after, a virtual replica of you is able to embody your values and preferences with stunning…
Dark social accounts for 70% of social media shares and is crucial for small businesses. Here’s how you can tap into this hidden marketing opportunity.