December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: Clear’s identity ambitions, and the climate blame game

November 20, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Inside Clear’s ambitions to manage your identity beyond the airport  Clear Secure is the most visible biometric identity company in the United States. Best known for its line-jumping service in airports, it’s also…

Who’s to blame for climate change? It’s surprisingly complicated.

November 20, 2024
Once again, global greenhouse-gas emissions are projected to hit a new high in 2024.  In this time of shifting political landscapes and ongoing international negotiations, many are quick to blame one country or another for an outsize role in causing climate change. But assigning responsibility is complicated. These three visualizations help explain why and provide…

Inside Clear’s ambitions to manage your identity beyond the airport

November 20, 2024
If you’ve ever been through a large US airport, you’re probably at least vaguely aware of Clear. Maybe your interest (or irritation) has been piqued by the pods before the security checkpoints, the attendants in navy blue vests who usher clients to the front of the security line (perhaps just ahead of you), and the…