December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: the future of chips, and investing in US AI

May 13, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What’s next in chips Thanks to the boom in artificial intelligence, the world of chips is on the cusp of a huge tidal shift. There is heightened demand for chips that can train…

Booking latest to fall under EU market power rules

May 13, 2024

Booking.com has been designated a gatekeeper under the bloc’s Digital Markets Act (DMA), meaning the online travel agency will face regulation under the bloc’s market fairness and contestability framework — with the risk of major fines (of up to 10% or even 20%) for non-compliance. The travel platform has been given six months to comply […]

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Permira is taking Squarespace private in $6.6 billion deal

May 13, 2024

Website building software provider Squarespace is going private in an all-cash deal that values the company on equity basis at $6.6 billion, or a $6.9 billion enterprise valuation. The acquiring company is U.K.-based private equity firm Permira, which acquired a majority stake in Tel Aviv-based cybersecurity firm BioCatch just a couple of weeks ago. Founded in […]

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What’s next in chips

May 13, 2024
MIT Technology Review’s What’s Next series looks across industries, trends, and technologies to give you a first look at the future. You can read the rest of them here. Thanks to the boom in artificial intelligence, the world of chips is on the cusp of a huge tidal shift. There is heightened demand for chips that…

Eric Schmidt: Why America needs an Apollo program for the age of AI

May 13, 2024
The global race for computational power is well underway, fueled by a worldwide boom in artificial intelligence. OpenAI’s Sam Altman is seeking to raise as much as $7 trillion for a chipmaking venture. Tech giants like Microsoft and Amazon are building AI chips of their own. The need for more computing horsepower to train and…

Buymeacoffee’s founder has built an AI-powered voice note app

May 13, 2024

AI-powered tools like OpenAI’s Whisper have enabled many apps to make transcription an integral part of their feature set for personal note-taking, and the space has quickly flourished as a result. Apps like AudioPen, Cleft Notes, and TalkNotes have proliferated across app stores and the Internet, but most offer a pretty limited feature set: They […]

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