A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
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Small businesses looking to expand internationally face significant challenges — from financial management to supply chain complexities. But there are solutions.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The rise of Bluesky, and the splintering of social You may have read that it was a big week for Bluesky. If you’re not familiar, Bluesky is, essentially, a Twitter clone that publishes…
You may have read that it was a big week for Bluesky. If you’re not familiar, Bluesky is, essentially, a Twitter clone that publishes short-form status updates. It gained more than 2 million users this week. On Wednesday, The Verge reported it had crossed 15 million users. By Thursday, it was at 16 million. By Friday? 17 million and counting.…
Growing up in a family-owned Chinese restaurant instilled in me the entrepreneurial spirit that now drives my tech venture. From handling customer complaints to managing staff, these early experiences shaped my approach to business and leadership.