December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: Bluesky’s rapid rise, and harmful fertility stereotypes

November 18, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The rise of Bluesky, and the splintering of social You may have read that it was a big week for Bluesky. If you’re not familiar, Bluesky is, essentially, a Twitter clone that publishes…

The rise of Bluesky, and the splintering of social

November 18, 2024
You may have read that it was a big week for Bluesky.  If you’re not familiar, Bluesky is, essentially, a Twitter clone that publishes short-form status updates. It gained more than 2 million users this week. On Wednesday, The Verge reported it had crossed 15 million users. By Thursday, it was at 16 million. By Friday? 17 million and counting.…