A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How this grassroots effort could make AI voices more diverse We are on the cusp of a voice AI boom, as tech companies roll out the next generation of artificial-intelligence-powered assistants. But the…
We are on the cusp of a voice AI boom, with tech companies such as Apple and OpenAI rolling out the next generation of artificial-intelligence-powered assistants. But the default voices for these assistants are often white American—British, if you’re lucky—and most definitely speak English. They represent only a tiny proportion of the many dialects and…
Deciding to expand your franchise concept internationally is a challenging one. Doing so can provide growth opportunities far beyond those in your current home market. But doing so before you’re ready can create undue stress on your system. International expansion requires a full investment of time and resources to do it right; it is a serious commitment that reburies hard work, supported by a well-thought-out and well-executed game plan.