A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Online interactions can create stress responses in users, but if designers and developers received trauma-informed training, the benefits would go well beyond “do no further harm.”
Companies are increasingly looking to implement AI into their workplaces to optimize day to day operations. But, if employers and employees alike want to integrate AI, they first need to prepare their data.
Vulnerability comes more naturally after success, but being vulnerable about your weaknesses should be the first thing you do as a business owner. Here’s why.