December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Africa’s AI researchers are ready for takeoff

November 12, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. When we talk about the global race for AI dominance, the conversation often focuses on tensions between the US and China, and European efforts at regulating the technology.  But it’s high…

Generative AI taught a robot dog to scramble around a new environment

November 12, 2024
Teaching robots to navigate new environments is tough. You can train them on physical, real-world data taken from recordings made by humans, but that’s scarce, and expensive to collect. Digital simulations are a rapid, scalable way to teach them to do new things, but the robots often fail when they’re pulled out of virtual worlds…