December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How Business Leaders Can Achieve and Promote Emotional Intelligence

April 5, 2024
In today’s workplace, emotional intelligence emerges as a critical skill for business leaders, offering benefits including effective conflict resolution, decision-making, adaptability and team-building, ultimately contributing to organizational success, trust among colleagues and a positive work environment.

2 Ways to Instantly Improve Your Pitch

April 5, 2024
By improving the start and finish of your pitch you can instantly help stand out from the crowd and increase your chance of raising venture capital.

Meta broadens its policies to label more deepfakes and add context to ‘high risk’ manipulated media

April 5, 2024

Meta has announced changes to its rules on AI-generated content and manipulated media, following criticism from its Oversight Board. Starting next month it said it will label a wider range of such content, including by applying a “Made with AI” badge to deepfakes (aka synthetic media). Additional contextual information may be shown when content has […]

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