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Fostering breakthrough AI innovation through customer-back engineering
Despite years of digitization, organizations capture less than one-third of the value expected from digital investments, according to McKinsey research. That’s because most big companies begin with technological capabilities and bolt applications onto them, rather than starting with customer needs and working backward to technology solutions. Not prioritizing the customer can create fragmented solutions; disjointed…
Lime, the Uber-backed micromobility company, files for IPO
After years of hints and preparation, Lime plans to enter the public markets.
The biggest U.S. power grid is under strain from AI — and no one is happy
PJM Interconnection — which oversees the grid for some of the densest data center developments on Earth — wants to overhaul itself. Not everyone thinks it’s up to the task.
Airbnb says AI now writes 60% of its new code
Airbnb also said its customer support AI bot now handles 40% of issues without escalating to a human agent.
The Download: AI malaise and babymaking tech
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. We’ve entered the era of AI malaise AI is spreading everywhere, and it is not going away. But what will it do? What effect will it have on our society? Will…
Here’s how technology transformed babymaking
Technology is changing the way we make babies. The pioneering work of the scientists who invented IVF led to the birth of the first “test tube baby” in 1978. We’ve come a long, long way since then. This week, I’ve been working on a piece about the cutting edge of IVF technologies and what’s coming…
The back office problem that explains why specialists never call you back
Like many AI companies automating work that humans currently do, Basata will eventually face a harder question about where the line is between augmenting workers and displacing them. For now, the founders say the administrative staff they work with aren’t worried about that; they’re more worried about drowning.
Turn Your Business Idea Into Reality Faster With AI — Without Costly Mistakes
How to use AI strategically to turn a business idea into a real company faster, without relying on it blindly or making costly early-stage mistakes.
3 Essential Lessons for First-Time Entrepreneurs — From Someone Who’s Been at It for 2 Decades
Here’s what you should understand before you start your own business.
Do You Have What It Takes to Be a Solopreneur? Answer These 3 Questions Before You Make the Leap.
Audit your readiness against the three key pillars of solopreneur success.