A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
If your brand hasn’t yet embraced influencer marketing, the time is now. It’s not just a trend — it’s a proven strategy that can elevate your brand, build trust and drive growth. Yes, even for your business.
Now that we are in the Christmas season and approaching the end of another year, it is a good time to reflect on the past and prepare for the future. But as you plan your future, it would also be helpful to consider your purpose.
Here’s a simple, powerful exercise to help leaders refill their own “container” and cultivate self-care, resilience and compassion for themselves and others.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI is changing how we study bird migration In a warming world, migratory birds face many existential threats. Scientists rely on a combination of methods to track the timing and location of their…