A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
I was a single mother raising two boys and a company in the patriarchal 90s. Here are three hard-won lessons I learned — insights every entrepreneur, regardless of gender, could learn from in 2025.
Do you dive right into marketing tactics before coming up with a clear strategy? Don’t put the cart before the horse — here’s how to build a solid foundation for effective and focused marketing.
Towana Looney, a 53-year-old woman from Alabama, has become the third living person to receive a kidney transplant from a gene-edited pig. Looney, who donated one of her kidneys to her mother back in 1999, developed kidney failure several years later following a pregnancy complication that caused high blood pressure. She started dialysis treatment in…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The 8 worst technology failures of 2024 They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s annual roll call of the biggest…
They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s annual roll call of the biggest flops, flimflams, and fiascos in all domains of technology. Some of the foul-ups were funny, like the “woke” AI which got Google in trouble after it drew Black Nazis.…