Stop Blaming Price For Slumping Sales — Your Customer Experience Is the Real Problem
People don’t just buy cheaper — they buy easier, safer and familiar.
The Download: investigating deaths at the US border’s “virtual wall”
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The US spent billions on border surveillance. Why can’t it catch people before they die? When José Morales Bernal crossed the border into the US in April 2024, the day before…
Your Business Won’t Scale Until You Make Yourself Less Important. Here’s Why — and How to Get There.
Here’s why founders often become their company’s biggest bottleneck — and how shifting from “doer” to system-builder unlocks real scale.
Uber and Nuro begin testing premium robotaxi service in San Francisco
Uber employees can now hail a Lucid robotaxi as part of the testing.
Microsoft is officially killing its Outlook Lite app next month
The app had already been scheduled for retirement.
Thousands of rare concert recordings are landing on the Internet Archive — listen now
Chicago-based music superfan Aadam Jacobs has been recording the concerts he goes to since the 1980s, amassing an archive of over 10,000 tapes.
IBM pays $17M fine to end DOJ suit over DEI programs
IBM entered into a $17 million settlement agreement on Friday with the U.S. DOJ over allegations that it engaged in “illegal DEI practices.”
Microsoft is working on yet another OpenClaw-like agent
The company has also previously introduced agents that are able to complete tasks, Cowork and Copilot Tasks.
Stanford report highlights growing disconnect between AI insiders and everyone else
Stanford’s latest AI Index shows a widening gap between experts and the public, with rising anxiety over jobs, healthcare, and the economy.
FBI announces takedown of phishing operation that targeted thousands of victims
Cybercriminals allegedly used the W3LL phishing kit to target more than 17,000 victims worldwide, stealing their passwords and multi-factor authentication codes.
Booking.com confirms hackers accessed customers’ data
The travel giant notified customers that their personal data, including names, emails, physical addresses, phone numbers may have been accessed in a security incident.