A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
According to the MBO Partners State of Independence Report 2024, the number of individuals choosing to work independently full-time has increased from 13.6 million in 2020 to 27.7 million today. How will you embrace this independent workforce?
Ergonomics is a strategic advantage for businesses looking to boost productivity. Addressing the physical needs of your team doesn’t just create a more pleasant workplace; you’re setting the stage for better performance, fewer energy dips and sustained focus throughout the workday.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why AI could eat quantum computing’s lunch Tech companies have been funneling billions of dollars into quantum computers for years. The hope is that they’ll be a game changer for fields as diverse…