December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Women in AI: Brandie Nonnecke of UC Berkeley says investors should insist on responsible AI practices

March 31, 2024

To give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch is launching a series of interviews focusing on remarkable women who’ve contributed to the AI revolution. We’ll publish several pieces throughout the year as the AI boom continues, highlighting key work that often goes unrecognized. Read more profiles here. […]

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Robinhood’s new Gold Card, BaaS challenges and the tiny startup that caught Stripe’s eye

March 31, 2024

Welcome to TechCrunch Fintech (formerly The Interchange)! This week, we’re looking at Robinhood’s new Gold Card, challenges in the BaaS space and how a tiny startup caught Stripe’s eye. To get a roundup of TechCrunch’s biggest and most important fintech stories delivered to your inbox every Sunday at 7:30 a.m. PT, subscribe here.  The big […]

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Fisker loses customers’ money, Robinhood launches a credit card, and Google generates travel itineraries

March 30, 2024

Hey, folks, welcome to Week in Review (WiR), TechCrunch’s newsletter recapping the notable happenings in tech over the past few days. This week, TC’s auto reporter Sean O’Kane revealed how EV startup Fisker temporarily lost track of millions of dollars in customer payments as it scaled up deliveries, leading to an internal audit that started […]

© 2024 TechCrunch. All rights reserved. For personal use only.

TikTok ban could harm Amazon sellers looking for alternatives

March 30, 2024

In March, the U.S. House of Representatives overwhelmingly passed a bill that could force ByteDance to divest TikTok or face a ban in U.S. app stores. Much of the related discussion and debate has centered around American data security and speech rights, but a potential move also highlights something else: TikTok is growing its focus […]

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