December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

This Week in AI: Let us not forget the humble data annotator

March 30, 2024

Keeping up with an industry as fast-moving as AI is a tall order. So until an AI can do it for you, here’s a handy roundup of recent stories in the world of machine learning, along with notable research and experiments we didn’t cover on their own. This week in AI, I’d like to turn the spotlight […]

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What Data Should Investors Focus on Now?

March 30, 2024
The S&P 500 (SPY) is up nearly 50% from the bear market lows. That is a sign the easy money has been made. The next likely catalyst for stocks will…

Google Podcasts is shutting down soon, users urged to move to YouTube Music

March 29, 2024

Google is shutting down its Podcasts app in the U.S. in a matter of days. The company has begun warning the app’s users they will need to migrate their subscriptions to YouTube Music by April 2 to follow and stream their favorite shows going forward. Users who don’t make the move immediately will still have […]

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