Empower Your Customers and Exceed Expectations With These 3 Customer Service Strategies
Customer expectations have transformed radically — here’s how to keep exceeding them.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
How to Uncover (and Avoid) the Hidden Costs of Working With Professional Service Providers
Here’s how to identify red flags and forge effective partnerships that save you time and money.
My Wife’s Nutritionist Gets Better Sales Than You — Here’s Why.
Selling is not easy, but it gets a lot easier if you learn from my wife’s new nutritionist.
BlackRock CEO Larry Fink Urges Fellow Boomers to Help Millennials and Gen Z Retire: ‘Young People Have Lost Trust in Older Generations’
BlackRock, the world’s largest asset manager, has $10 trillion in assets under management as of January, and more than half are for retirement.
Building credit early with Ambition Card
The journey to financial independence is a marathon, not a sprint. It requires a keen understanding of financial principles, discipline, and a proactive approach to managing money. This guide provides…
Apple WWDC 2024 set for June 10-14, promises to be ‘A(bsolutely) I(ncredible)’
Apple SVP Greg “Joz” Joswiak just confirmed via the social media platform formerly known as Twitter that the company’s annual World Wide Developer Conference is set for June 10-14. In what is no doubt a nod to the company’s artificial intelligence ambitions, the exec is promising that the event will be “Absolutely Incredible.” Mark your […]
© 2024 TechCrunch. All rights reserved. For personal use only.
EU publishes election security guidance for social media giants and others in scope of DSA
The European Union published draft election security guidelines Tuesday aimed at the around two dozen (larger) platforms with more than 45M+ regional monthly active users that are regulated under the Digital Services Act (DSA) and — consequently — have a legal duty to mitigate systemic risks such as political deepfakes while safeguarding fundamental rights like […]
© 2024 TechCrunch. All rights reserved. For personal use only.
Adobe’s Firefly Services makes over 20 new generative and creative APIs available to developers
Adobe today announced Firefly Services, a set of over 20 new generative and creative APIs, tools and services. Firefly Services makes some of the company’s AI-powered features from its Creative Cloud tools like Photoshop available to enterprise developers to speed up content creation in their custom workflows — or create entirely new solutions. In addition, […]
© 2024 TechCrunch. All rights reserved. For personal use only.
With Affinity acquisition, Canva should be able to compete better with Adobe’s creative tools
Canva, the high-flying Australian design and visual communication startup, announced today it was acquiring Affinity (formerly Serif), a creative tools company based in the U.K. Bloomberg reported that the deal was worth several hundred million pounds (approximately $380 million U.S.), and the company confirmed to TechCrunch that the number was accurate. Canva has typically targeted […]
© 2024 TechCrunch. All rights reserved. For personal use only.
Evari turns to rocket science to solve problems with heat pumps
The startup emerged from stealth with a goal of extending the range of EVs while also eliminating fossil fuels from home heating.
© 2024 TechCrunch. All rights reserved. For personal use only.