Fixing Every Problem Isn’t Your Job — Here’s How to Empower Your Team to Handle Issues Without Your Constant Involvement
Here’s how to enable your team to solve problems on their own so you can focus on strategic planning and growth.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
How the Tragic Death of His Childhood Best Friend Inspired NFL Running Back Latavius Murray to Do Something Big for His Community
Latavius Murray explains his heartfelt mission to build a community center for his hometown and for others like it.
‘Horrible Idea’: X Is Making It Extra Difficult to Block Someone and Users Are Pushing Back
Meanwhile, X competitors Bluesky and Threads are gaining millions of new users.
Why Business Owners Won’t Want to Miss This Rare Microsoft Deal
Transform complex data to eye-catching visuals with Microsoft Visio, now $99.99
Taylor Swift Faced a Major Malfunction on Stage. She Improvised on the Spot—and Gave a Great Lesson on Keeping Cool Under Pressure.
Here’s how Taylor Swift recovered from an onstage mishap during her New Orleans stop of her Eras Tour Show.
How Deep Should I Go on Employee Development? 4 Talent Lessons From a High-Stake Industry
Any company can benefit from embracing a culture of operational excellence and continuous improvement
An Instagram-Famous Pet With Over 500,000 Followers Was Euthanized By Wildlife Authorities
Complaints about a squirrel named Peanut led to action by the New York Department of Environmental Conservation.
Smoothie King Taps Into a Major Health Trend With Its ‘GLP-1 Support Menu’
As GLP-1 medications gain popularity for weight management, this menu aims to fit users’ unique dietary needs.
The Download: CRISPR’s climate promises, and protecting forests with tech
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How a breakthrough gene-editing tool will help the world cope with climate change Jennifer Doudna, one of the inventors of the breakthrough gene-editing tool CRISPR, says the technology will help the world grapple…
This Will Be the Busiest Travel Day During the 2024 Holiday Season
A new survey revealed the most popular travel dates for Thanksgiving, Christmas and New Year’s vacations.