Founder Mode Means Being a Strategic Micromanager — Here’s Why That’s Actually a Good Thing
Every leader has to balance staying hands-on and empowering their teams to take ownership of daily operations.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Hybrid Workers Were Put to the Test Against Fully In-Office Employees — Here’s Who Came Out On Top
Productivity barely changed whether employees were in the office or not. However, hybrid workers reported better job satisfaction than in-office workers.
From Idea to Icon — The 2 Keys You Need to Unlock Sustained Success and Influence as an Entrepreneur
Ready to make a lasting impact and build a thriving business? Discover the must-have priorities and traits to set you on the path to success.
How Cardholder Misconduct is Driving Up Costs for Consumers and Leading to Poorer Customer Experience
New data suggests that cardholder misconduct is on the rise, and it’s worrying for both merchants and consumers.
How to Build an Inclusive Website or App with Accessibility Testing
Accessibility testing helps businesses expand market reach, improve brand reputation and ensure legal compliance while creating inclusive digital experiences for all users.
Fixing Every Problem Isn’t Your Job — Here’s How to Empower Your Team to Handle Issues Without Your Constant Involvement
Here’s how to enable your team to solve problems on their own so you can focus on strategic planning and growth.
How the Tragic Death of His Childhood Best Friend Inspired NFL Running Back Latavius Murray to Do Something Big for His Community
Latavius Murray explains his heartfelt mission to build a community center for his hometown and for others like it.
‘Horrible Idea’: X Is Making It Extra Difficult to Block Someone and Users Are Pushing Back
Meanwhile, X competitors Bluesky and Threads are gaining millions of new users.
Why Business Owners Won’t Want to Miss This Rare Microsoft Deal
Transform complex data to eye-catching visuals with Microsoft Visio, now $99.99
Taylor Swift Faced a Major Malfunction on Stage. She Improvised on the Spot—and Gave a Great Lesson on Keeping Cool Under Pressure.
Here’s how Taylor Swift recovered from an onstage mishap during her New Orleans stop of her Eras Tour Show.