December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The bill that could ban TikTok passes in the House

March 13, 2024

The House voted on Wednesday in favor of a bill to require TikTok to sever its connection with parent company ByteDance or face a ban, moving the legislation forward with surprising speed. President Joe Biden has already said that he would support the legislation, but TikTok faces an uncertain fate as the bill heads to […]

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Startups are hiring fewer workers, and paying out less in equity comp

March 13, 2024

Listen here or wherever you get your podcasts. Hello, and welcome back to Equity, the podcast about the business of startups, where we unpack the numbers and nuance behind the headlines. This is our Wednesday episode, in which we dig into critical startup news to stay abreast of what founders and venture capitalists are working on. Today […]

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An AI that can play Goat Simulator is a step towards more useful AI

March 13, 2024
Fly, goat, fly! A new AI agent from Google DeepMind can play different games, including ones it has never seen before such as Goat Simulator 3, a fun action game with exaggerated physics. Researchers were able to get it to follow text commands to play seven different games and move around in three different 3D…

Google Deepmind trains a video game-playing AI to be your co-op companion

March 13, 2024

AI models that play games go back decades, but they generally specialize in one game and always play to win. Google Deepmind researchers have a different goal with their latest creation: a model that learned to play multiple 3D games like a human, but also does its best to understand and act on your verbal […]

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The Download: what social media can teach us about AI

March 13, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Let’s not make the same mistakes with AI that we made with social media —Nathan E. Sanders is a data scientist and an affiliate with the Berkman Klein Center at Harvard University. Bruce…