December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How to Create a Positive Work Environment As a Leader

November 1, 2024
A leader’s well-being is the cornerstone of effective team management. When leaders support their own and their team’s well-being through the practice of ‘Expressive Arts,’ they create a positive environment that fosters self-awareness, trust, collaboration and productivity within their teams.

8 Budget-Friendly AI Tools to Boost Your Marketing

November 1, 2024
The utilization of AI for marketing has only grown, but many small businesses may wonder how to afford it. Fortunately, there’s a wealth of AI options available that can enhance marketing efforts and improve efficiency without significant investment.