This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. A first look at Making AI Work, MIT Technology Review’s new AI newsletter Are you interested in learning more about the ways in which AI is actually being used? We’ve launched a new…
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In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly stand out.