Hackers Targeted a $12 Billion Cybersecurity Company With a Deepfake of Its CEO. Here’s Why Small Details Made It Unsuccessful.
The hackers sent a deepfake audio of the CEO to dozens of employees.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
JPMorgan Is Suing Customers Over ‘Infinite Money Glitch’ TikTok Trend
There are some TikTok trends you might want to sit out.
Doctors Are Using AI to Transcribe Conversations With Patients. But Researchers Say the Tool Is Hallucinating ‘Entire’ Sentences.
The tool malfunctioned 312 times in one study, leading to concerns about bias and misdiagnoses.
The Port Strike Ended — Now What? Here’s How Small Businesses Can Prepare for Future Disruptions.
The shutdown lasted only three days, and the ILA and the U.S. Maritime Alliance extended their contracts until January 15, 2025 — but if they can’t reach an agreement in the new year, the dockworkers could go on strike again.
You Can Make a Lot of Money Starting an Online Marketplace — Here’s How to Do It Right, From the CEO of ResortPass
Michael Wolf, CEO of ResortPass, explains his secrets of scaling,
5 Ways to Get Real Freedom as a Business Owner (Without Surrendering Control)
Use these five strategies to attain true freedom and shift your focus from daily operations to long-term business growth and personal time.
A Carpenter of 56 Years Is Retiring After He Found $20 on Ground and Turned It Into a $1 Million Lottery Win
The winner, Jerry Hicks, told the North Carolina lottery that the gas station was out of the tickets he usually buys.
How to Ensure Ethical and Professional Business Practices with Your PR Firm
Choosing a PR firm is a personal decision. But it’s also one that should be driven by serious considerations and fair assessments of professionalism. Here’s some advice from a PR pro on how to make the best choice for your business.
How to Create a Workplace Culture That Supports Digital Transformation (and Why It’s Important)
Technology and culture change go hand in hand — pay attention to both!
AI will add to the e-waste problem. Here’s what we can do about it.
Generative AI could account for up to 5 million metric tons of e-waste by 2030, according to a new study. That’s a relatively small fraction of the current global total of over 60 million metric tons of e-waste each year. However, it’s still a significant part of a growing problem, experts warn. E-waste is the…