December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Google hopeful of fix for Gemini’s historical image diversity issue within weeks

February 26, 2024

Google is hopeful it will soon be able to ‘unpause’ the ability of its multimodal generative AI tool, Gemini, to depict people, per DeepMind founder, Demis Hassabis. The capability to respond to prompts for images of humans should be back online in the “next few weeks”, he said today. Google suspended the Gemini capability last […]

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Conversational AI revolutionizes the customer experience landscape

February 26, 2024
In the ever-evolving landscape of customer experiences, AI has become a beacon guiding businesses toward seamless interactions. While AI has been transforming businesses long before the latest wave of viral chatbots, the emergence of generative AI and large language models represents a paradigm shift in how enterprises engage with customers and manage internal workflows. “We…

5 AI Hacks You Need to Know About in 2024

February 26, 2024
Despite its vast potential, the key to leveraging AI effectively lies in balancing automation with human oversight to avoid pitfalls and ensure that creativity and decision-making remain human-driven.

Mistral AI releases new model to rival GPT-4 and its own chat assistant

February 26, 2024

Paris-based AI startup Mistral AI is gradually building an alternative to OpenAI and Anthropic as its latest announcement shows. The company is launching a new flagship large language model called Mistral Large. It is designed to rival other top-tier models when it comes to reasoning capabilities, such as GPT-4 and Claude 2. In addition to […]

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OnePlus’ Watch 2 gets 100 hours of battery thanks to a pair of chips and Wear OS tweaks

February 26, 2024

OnePlus’ first smartwatch was a lot of things. Unfortunately, particularly good or memorable weren’t among them. If you’re going to enter a category as established as the smartwatch, you’re going to have to make a splash. Do something unique and different to convince potential consumers beyond your own rabid fanbase that yours is the device […]

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Why OnePlus waited three years to release a new smartwatch

February 26, 2024

OnePlus’ second smartwatch captured media interest this week, courtesy of its stated 100 hours of battery life. The device utilizes a clever dual-chip system, seamlessly switching from the Snapdragon W5 to the far more power efficient BES 2700 MCU. If the device does its job correctly, users won’t notice the shift, beyond the extra battery […]

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This is Xiaomi’s first electric car, the SU7

February 26, 2024

Xiaomi is having a good MWC. The Chinese tech firm’s booth has been packed since show doors opened this morning. It’s a stark contrast to neighboring Samsung, whose sparsely populated booth reflects what has largely been a quiet event for the Galaxy maker. After popping in to check out Xiaomi’s newish robot dog earlier today, […]

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