Tumblr CEO publicly spars with trans user over account ban, revealing private account names in the process

December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

February 23, 2024

Matt Mullenweg, CEO of Tumblr owner Automattic, is supposed to be on sabbatical. Instead, he’s arguing with Tumblr users over an individual content moderation decision, which has sparked community-wide outcry and accusations of transphobia. Over the last few days, the situation escalated to the point that Mullenweg has engaged with the user in question on […]

Crypto users in Nigeria briefly lose access to Binance, Kraken and Coinbase

February 23, 2024

Some cryptocurrency exchanges in Nigeria faced accessibility issues for users, prompting speculation of imposed restrictions on crypto sites, the Financial Times reported. On Wednesday, local media reported that Nigeria’s telecom regulator, the Nigerian Communications Commission (NCC), received instructions from the country’s apex bank to suspend access to crypto websites, including Binance, Coinbase, and Kraken. This […]

Intuitive Machines makes history by landing the first commercial spacecraft on the moon

February 23, 2024

Intuitive Machines has landed a spacecraft on the lunar surface, in a historic first for a private company. Flight controllers confirmed the landing at 5:23 PM CST, though the exact condition of the spacecraft is unclear as engineers work to refine their signal with the lander. “What we can confirm without a doubt is that […]

The Owners of This Texas Farmers Market Took a Big Gamble. Here’s How It Paid Off Bigger Than They Dreamed.

February 22, 2024

A Texas farmers market educates customers about the importance of shopping local for a healthy lifestyle and an even healthier small business community.

Big Deals Are Back With a $53 Billion Bang

February 22, 2024

A trio of transactions from Capital One, Truist, and Walmart have lifted the value of deals announced worldwide this year to $425 billion, a 55% increase from the same period in 2023.

As possible EC fine nears, Apple claims Spotify is trying to get ‘limitless access’ to its tools without paying

February 22, 2024

With the European Commission set to rule on Spotify’s complaint focused on competition in the streaming music market, there are hints that the ruling will not be in Apple’s favor. This week, the Financial Times reported the EC will issue its first-ever fine against the tech giant for allegedly breaking EU law over competition in […]

Reddit says it’s made $203M so far licensing its data

February 22, 2024

Reddit’s prospects as it barrels toward a stock market listing have a lot more to do with relationships with AI vendors such as OpenAI than one might expect. In its IPO prospectus filed today with the U.S. Securities and Exchange Commission, Reddit repeatedly emphasized how much it thinks it stands to gain — and has […]

Pairing live support with accurate AI outputs