A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Leading fully remote teams requires unique strategies, including fostering trust, supporting effective communication, and maintaining personal connections.
Cutting through the noise of divisive headlines from the mainstream media, it is essential to evaluate candidates’ stances on issues rather than emotions.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How Wayve’s driverless cars will meet one of their biggest challenges yet The UK driverless-car startup Wayve is headed west. The firm’s cars learned to drive on the streets of London. But Wayve…
“This new AI technology—it’s very interesting to learn how it works and understand it more,” says 10-year-old Luca, a young AI model maker. Luca is one of the first kids to try Little Language Models, a new application from Manuj and Shruti Dhariwal, two PhD researchers at MIT’s Media Lab, that helps children understand how…