What Every CEO Should Do When a Customer Claims Your Business Caused Harm
When a serious complaint hits your business, the difference between chaos and control comes down to how prepared your team is in that first moment.
The Download: failed social media bans, and extending pets’ lives
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Kids are outsmarting social media bans. That’s not a problem we need to solve. —Michal Luria, Aliya Bhatia, and Danah Boyd Social media bans are stacking up. In July, France joined…
How Welcoming Disagreement Can Make You a Stronger, More In-Control Leader
Knowing your lane leads to more of the good kind of control, not less.
Here’s One Operational Upgrade I’d Put In Place to Protect Franchises from Peak-Hour Chaos
When scaling exposes friction, unreliable connectivity is often one of the hidden forces quietly getting in the way.
FBI is buying location data to track US citizens, director confirms
FBI director Kash Patel told lawmakers that the agency is actively purchasing commercially available location data, which can track Americans without needing a warrant.
AI Is Making Leaders Question Their Worth. Here’s the Psychological Shift They Must Make.
As AI accelerates, the real competitive advantage may belong to those who can separate identity from output and lead without defensiveness.
Pardoned Nikola founder Trevor Milton is trying to raise $1B for AI-powered planes
He told the Wall Street Journal he thinks autonomous planes will be “10 times harder than Nikola ever was.”
Patreon CEO calls AI companies’ fair use argument ‘bogus,’ says creators should be paid
Patreon CEO Jack Conte says AI companies should pay creators for training data, arguing their fair use defense falls apart when they license content from major publishers.
Beware the Timing Trap — Is There Ever a Right Time to Start a Franchise?
Waiting for the “right” time to start a franchise often delays action, when success depends more on preparation and execution than perfect timing.
25-Year-Old Landed a Job By Using This Old School Method: ‘It Got All of Our Attention’
Camille K. Manaois, a 25-year-old social media strategist, recently landed a job by using an old-school tactic.
Rebel Audio is a new AI podcasting tool aimed at first-time creators
Rebel Audio is a new all-in-one podcasting tool that allows creators to record podcasts, edit, clip content for social, and publish episodes, all without ever leaving the platform.