A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Google DeepMind has developed a tool for identifying AI-generated text and is making it available open source. The tool, called SynthID, is part of a larger family of watermarking tools for generative AI outputs. The company unveiled a watermark for images last year, and it has since rolled out one for AI-generated video. In May,…
Here’s how to bootstrap a resilient startup by balancing slow growth with early revenue, turning limitations into strengths and defining success on your own terms.
In his quest to understand the hermit crab housing market, biologist Mark Laidre of Dartmouth College had to get creative. Crabs are always looking to move into a bigger, better shell, but having really nice digs also comes with risks. Sometimes crabs gang up to pull an inhabitant out of an especially desirable shell. If…