A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
In his quest to understand the hermit crab housing market, biologist Mark Laidre of Dartmouth College had to get creative. Crabs are always looking to move into a bigger, better shell, but having really nice digs also comes with risks. Sometimes crabs gang up to pull an inhabitant out of an especially desirable shell. If…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Introducing: the Food issue What are we going to eat? It is the eternal question. We humans have been asking ourselves this for as long as we have been human. The question itself…
There’s no denying that the AI industry moves fast. Each week brings a bold new announcement, product release, or lofty claim that pushes the bounds of what we previously thought was possible. Separating AI fact from hyped-up fiction isn’t always easy. That’s why we’ve created the AI Hype Index—a simple, at-a-glance summary of everything you…
Under a slice-of-heaven sky, 150 acres of rolling green hills stretch off into the distance. About a dozen people—tree enthusiasts, conservationists, research biologists, biotech entrepreneurs, and a venture capitalist in long socks and a floppy hat—have driven to this rural spot in New York state on a perfect late-July day. We are here to see…
In the 1960s, Norman Borlaug, an American biologist, helped spark a period of transformative agricultural innovation known as the Green Revolution by selectively breeding a grain-packed, dwarf variety of wheat. (He would win a Nobel Peace Prize for this work.) In Asia, the Philippines-based International Rice Research Institute (IRRI) had similar success with rice. By…
A metronome ticks. A record spins. And as a feel-good pop track plays, a giant compactor slowly crushes a Jenga tower of material creations. Paint cans burst. Chess pieces topple. Camera lenses shatter. An alarm clock shrills and then goes silent. A guitar neck snaps. Even a toy emoji is not spared, its eyes popping…