What Customer Experience Transformation Actually Requires — and Why Most Organizations Stall Before They Get There
Here’s why most organizations fall short when it comes to customer experience transformation.
The Download: biotech’s future and cheaper, cleaner steel
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Meet the under-35s shaping the future of biotech Every year, MIT Technology Review puts together our 35 Innovators Under 35, a list of some of the brightest and best young minds…
AI Companies Are Suddenly Racing to Watermark Their Content — Here’s What That Means
Anthropic, Suno and Substack have all made moves to tag AI-generated content in the past month.
Want to Avoid Being Replaced By AI? A Former Microsoft Exec Says This Is How to AI-Proof Your Career.
He admits to fearing AI at first.
That Business Idea You Couldn’t Justify Years Ago Is Worth Revisiting, Thanks to AI
Before you automate with AI, check your idea graveyard. Here’s how to tell which of your old “no”s are worth a second look.
OpenAI hires new CRO as executive shake-up continues
Dali Rajic will take over as OpenAI’s top salesperson.
Ford on track to complete $2B factory overhaul for Fathom EV truck
Ford expects to begin prototype builds of the Fathom EV in the first quarter of 2027.
If You Want Your Team to Embrace Change, Stop Rushing the Transition. Here’s What to Do Instead.
You’re pushing for change, but your team is stuck in transition. Here’s how to help them move forward.
ChatGPT Is Now Giving Out Personal Finance Advice. Here’s Where It Can Go Really Wrong.
Finance experts urge caution when it comes to seeking personal finance advice from AI.
X open sources its ranking algorithm, letting users see if they’ve been ‘shadowbanned’
X is expanding the open source code behind its ‘For You’ feed and launching new transparency tools that show users when its ranking systems have affected their accounts or posts.
Instagram introduces a redesigned wordmark
The social media giant says it was time for a sharper and more modern look after a decade.