A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Former founders are reshaping venture capital and startup consulting, offering unique operational insights and hands-on support. This shift towards founder-led investment and mentorship is creating a more supportive ecosystem for early-stage entrepreneurs.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI could help people find common ground during deliberations Reaching a consensus in a democracy is difficult because people hold such different ideological, political, and social views. Perhaps an AI tool could help.…
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. There have been plenty of reports of potentially concerning viruses this last year. Covid is still causing thousands of deaths, and bird flu appears set to make the…
Reaching a consensus in a democracy is difficult because people hold such different ideological, political, and social views. Perhaps an AI tool could help. Researchers from Google DeepMind trained a system of large language models (LLMs) to operate as a “caucus mediator,” generating summaries that outline a group’s areas of agreement on complex but important…