This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. Last week, I headed 30 miles south of San Francisco to a hotel in Mountain View, California, to join some of the most accomplished, and some of the most promising, AI…
When efforts to modernize customer experience focus too much on technology and not enough on content, your company risks wasting resources, falling behind the competition and losing customers.
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