A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This article is about how embracing your authentic self and staying true to who you are not only empowers you but also inspires those around you to do the same.
Though it started as a fine-dining restaurant and art gallery concept, R House pivoted to offer something new – and it earned the establishment loyal fans.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. People are using Google study software to make AI podcasts—and they’re weird and amazing Google’s new AI podcasting tool, called Audio Overview, has become a surprise viral hit. The podcasting feature was launched…
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. On September 28, California became the second US state to officially recognize the importance of mental privacy in state law. That pink, jelly-like, throbbing mass under your skull—a.k.a.…