For all the data that AI systems continually amass and analyze, enterprise AI agents often suffer from a curious shortcoming: a lack of knowledge. More than data, knowledge is the understanding of what the data means in the context of individual organizations. AI agents need this understanding to reason about situations, make decisions, and ultimately…
AI often gets stuck in the pilot stage. To turn it into real business impact, organizations need to change how they work so AI becomes part of everyday operations and can scale across the business.