December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Addressing climate change impacts

September 23, 2024
The reality of climate change has spurred enormous public and private investment worldwide, funding initiatives to mitigate its effects and to adapt to its impacts. That investment has spawned entire industries and countless new businesses, resulting in the creation of new green jobs and contributions to economic growth. In the United States, this includes the…

The Download: EV subsidies risks, and introducing The Debrief

September 23, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Some countries are ending support for EVs. Is it too soon? Sales of new electric vehicles in Germany have plummeted, dropping nearly 37% in July 2024 from the same month one year ago.…

Some countries are ending support for EVs. Is it too soon?

September 23, 2024
Sales of new electric vehicles in Germany have plummeted, dropping nearly 37% in July 2024 from the same month one year ago. One of the main reasons traces back to mid-December 2023, when the German government gave less than one week’s notice before ending its subsidy program for electric vehicles. The program had given drivers…