A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This article explores practical strategies to monetize your expertise by focusing on building authority, creating digital products and leveraging content to unlock new opportunities.
Robots perceive the world around them very differently from the way humans do. When we walk down the street, we know what we need to pay attention to—passing cars, potential dangers, obstacles in our way—and what we don’t, like pedestrians walking in the distance. Robots, on the other hand, treat all the information they receive…
In an interview with Entrepreneur, the legendary big fella talks about his new candy venture, the leaders he admires, and his best advice for starting a business.
Here’s how entrepreneurs can leverage election season insights to uncover truth, improve decision-making and better understand human behavior in business.
In an era of unprecedented technological advancement, the health-care industry stands at a crossroad. As health expenditure continues to outpace GDP in many countries, health-care executives grapple with crucial decisions on investment prioritization for digitization, innovation, and digital transformation. The imperative to provide high-quality, patient-centric care in an increasingly digital world has never been more…