A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This article debunks the myth that small content creators don’t need legal protection and explains why every creator should address key legal areas from the start.
Megha Rao is disrupting the fashion industry with her Indian-American-inspired fashion brand, holiCHIC. She’s learned a lot of lessons in her journey from corporate America to entrepreneur, but here are three she wants other aspiring business owners to learn from her.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. A personalized AI tool might help some reach end-of-life decisions—but it won’t suit everyone —Jessica Hamzelou This week, I’ve been working on a piece about an AI-based tool that could help guide end-of-life…
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. This week, I’ve been working on a piece about an AI-based tool that could help guide end-of-life care. We’re talking about the kinds of life-and-death decisions that come…