December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: AI’s end of life decisions, and green investing

August 1, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. End of life decisions are difficult and distressing. Could AI help? End-of-life decisions can be extremely upsetting for surrogates—the people who have to make those calls on behalf of another person. Friends or…

End of life decisions are difficult and distressing. Could AI help?

August 1, 2024
A few months ago, a woman in her mid-50s, let’s call her Sophie, experienced a hemorrhagic stroke. Her brain started to bleed. She underwent brain surgery, but her heart stopped beating. Sophie’s ordeal left her with significant brain damage. She was unresponsive; she couldn’t squeeze her fingers or open her eyes when asked, and she…

Why investors care about climate tech’s green premium

August 1, 2024
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. Talking about money can be difficult, but it’s a crucial piece of the puzzle when it comes to climate tech.  I’ve been thinking more about the financial piece of climate innovation since…