A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
It’s impossible to anticipate every possible red flag; however, when you’re asking the right questions and know some of the telltale signs to watch out for, you’re ahead of the curve.