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Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The Download: AI in Africa, and reporting in the age of Trump
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What Africa needs to do to become a major AI player Africa is still early in the process of adopting AI technologies. But researchers say the continent is uniquely hospitable to it for…
Science and technology stories in the age of Trump
Rather than analyzing the news this week, I thought I’d lift the hood a bit on how we make it. I’ve spent most of this year being pretty convinced that Donald Trump would be the 47th president of the United States. Even so, like most people, I was completely surprised by the scope of his…
A bold AI movement is underway in Africa—but it is being held up
Kessel Okinga-Koumu paced around a crowded hallway. It was her first time presenting at the Deep Learning Indaba, she told the crowd gathered to hear her, filled with researchers from Africa’s machine-learning community. The annual weeklong conference (‘Indaba’ is a Zulu word for gathering), was held most recently in September at Amadou Mahtar Mbow University…
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Entrepreneurial Success Comes Down to Having the Right Mindset — Here’s How to Make Sure You Do
Entrepreneurship isn’t merely about launching a business; it’s a long-term journey filled with challenges, resilience and, often, failure. But it’s these challenges that shape us — so you should embrace them.
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The Secret Power of Video Content for Franchise Growth — 4 Types of Videos You’re Probably Missing
Video isn’t just a “nice to have” for franchise brands anymore — it’s essential. But not all video does this equally well and too many franchises aren’t using it to its full potential.
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11-Year-Old Warren Buffett Made a Big Mistake With His First Investment. Here’s the Lesson That Helped Him Achieve a $145 Billion Net Worth.
Buffett recalls the experience in Alice Schroeder’s ‘The Snowball.’