December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Delivering the next-generation barcode

November 6, 2024
The world’s first barcode, designed in 1948, took more than 25 years to make it out of the lab and onto a retail package. Since then, the barcode has done much more than make grocery checkouts faster—it has remade our understanding of how physical objects can be identified and tracked, creating a new pace and…

The Download: ice-melting robots, and genetically modified trees

November 6, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Life-seeking, ice-melting robots could punch through Europa’s icy shell At long last, NASA’s Europa Clipper mission is on its way. It launched on October 14 and is now en route to its target:…

Life-seeking, ice-melting robots could punch through Europa’s icy shell

November 6, 2024
At long last, NASA’s Europa Clipper mission is on its way. After overcoming financial and technological hurdles, the $5 billion mission launched on October 14 from Florida’s Kennedy Space Center. It is now en route to its target: Jupiter’s ice-covered moon Europa, whose frozen shell almost certainly conceals a warm saltwater ocean. When the spacecraft…