Navigating the Diverse Marketing Landscape of Black America — How to Foster Authentic Engagement, Loyalty and Respect
The importance of cultural specificity and how brands can authentically engage with the broader Black community.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Roundtables: An Inside Look at the 10 Breakthrough Technologies 2024
Recorded on January 16, 2024 SKIP TO 2:00 FOR START OF SESSION An Inside Look at the 10 Breakthrough Technologies 2024 Speakers: Amy Nordrum, Executive editor of operations, Rachel Courtland, Commissioning editor, and Abby Ivory-Ganja, Senior engagement editor Every year for the past 20+ years, MIT Technology Review has selected a list of the breakthrough…
7 Ways Entrepreneurs Can Sharpen Their Leadership Skills and Drive Business Growth
Become a better leader, transform your team, and grow your business with these seven tips.
Klarna Says Its AI Assistant Does the Work of 700 People. The Company Laid Off the Same Number of Employees 2 Years Ago.
The AI bot has taken on 75% of Klarna’s customer service chats, or about 2.3 million conversations, within a month of launch.
How to Transition to Different Industry Sectors in Your Client Base
Most entrepreneurs start out with a limited customer base in mind, a particular slice of a specific market. But if and when you feel ready to expand your reach to a wider audience, should you? Can you? Here, a business owner in the midst of transition shares insights on sector expansion.
Bluesky hires former Twitter Trust & Safety co-lead, Aaron Rodericks
Emerging decentralized social network and X rival Bluesky has just landed a notable former Twitter leader as its new Head of Trust and Safety. On Wednesday, the company announced it has appointed Aaron Rodericks, who most recently co-led the Trust and Safety team at Twitter, to this new position. Though typically leaders below the C-Suite […]
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Anycubic users say their 3D printers were hacked to warn of a security flaw
Anycubic customers are reporting that their 3D printers have been hacked and now display a message warning of an alleged security flaw in the company’s systems. Numerous threads on news sharing site Reddit show similar reports (hat tip to @dan) of users receiving an unsolicited text file on their Anycubic 3D printers with the file […]
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5 Tips for Choosing an SEO Expert to Help Your Website Stand Out and Attract More Customers
Learn how to find the right SEO expert and unlock your website’s untapped potential.
Are NFTs Back? Why NFTs Will Make a Comeback in 2024
Just as the broader crypto industry matured during the down market, the same can be said for NFTs.
Liveliness is a sports community app for finding new workout buddies
Finding people who share your active passion — to go hiking, biking, running, whatever — is a pretty enduring problem. Existing friends and family aren’t always going to be into the same sporty pursuits as you and making new buddies at the gym or crag can be kinda awkward. Ditto trying your luck on random […]
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